Privacy Policy
Last updated: July 20, 2026
1. Who we are
Personalized Gifts (“we”, “us”) provides a Shopify app that lets merchants offer product personalization (text and/or image) on their online store, charge related fees, and review personalization details on orders.
Contact: support@personalizeproduct.com
2. Who this policy covers
- Merchants who install and use the app
- Store customers who personalize products on a merchant’s storefront
Shopify also processes data under its own privacy policy when you use Shopify.
3. Data we collect
From merchants (via Shopify): shop domain and settings; products, variants, collections, and themes; order and line-item information needed to show personalization for fulfillment; staff context needed to run the embedded admin app. We request only the scopes required to operate the app.
From store customers: personalization text; uploaded images; layout choices (position, size, rotation, fonts, side); generated preview images; and limited technical data (such as IP address or device information) needed to deliver the app proxy and uploads securely.
Payment data: we do not process card payments. Checkout is handled by Shopify.
4. How we use data
- Run the storefront personalization widget
- Store and deliver personalization assets and previews
- Create and manage personalization-fee products/variants for checkout
- Show personalized order details to merchants
- Maintain security, prevent abuse, debug issues, and improve reliability
- Comply with law and Shopify platform requirements
We do not sell personal information. We do not use personalization content for advertising.
5. Sharing / processors
We may share data with:
- Shopify (merchant store and APIs)
- Hosting providers (for the app and database)
- Image hosting providers, when configured, to store and deliver uploads/previews
- Service providers who help operate the app under confidentiality obligations
6. Storage and retention
Data is stored on our cloud infrastructure and/or image hosting providers. Personalization content is retained as needed for merchants to fulfill orders and use the app, and may be deleted when the merchant uninstalls or requests deletion, subject to legal or backup limits.
7. International transfers
Data may be processed in the United States or other countries where we or our processors operate. Where required, we use appropriate safeguards for cross-border transfers.
8. Security
We use reasonable technical and organizational measures (HTTPS, access controls, least-privilege app scopes). No method of transmission or storage is 100% secure.
9. Merchant responsibilities
Merchants are responsible for their own privacy notices to store customers, lawful use of personalization features (including uploaded content), and correct app/theme configuration.
10. Your rights
Depending on your location, you may have rights to access, correct, delete, or export personal data, or object to certain processing. Store customers should contact the merchant first; merchants can contact us at support@personalizeproduct.com with the shop domain.
11. Children
The app is not directed to children under 13 (or the age required by local law). We do not knowingly collect children’s data.
12. Uninstall / deletion
When a merchant uninstalls the app, we stop processing new data for that shop and delete or anonymize stored shop data within a reasonable period, except where retention is required for legal, security, or dispute reasons.
13. Changes
We may update this policy. We will change the “Last updated” date and, when appropriate, provide additional notice via the app or listing.
14. Contact
Privacy questions: support@personalizeproduct.com
App: Personalized Gifts for Shopify
Website: https://www.personalizeproduct.com